Cell Phone Stipend Program: Transferring your AT&T Employee Account to an AT&T Personal Account

Transfer your Mobile Device

From an AT&T Employee Account  ...  To an AT&T Personal Account
 

Visit an AT&T Retail Store (in Person)

Visiting the store is ONLY necessary if you want to upgrade your device.

1. PRIOR to visiting a retail store, call AT&T @ 888-444-4410 to Request a “Transfer of Billing Responsibility”.  Representatives are available Monday - Friday from 7:00 AM - 7:00 PM Central Standard Time.

• Press #2 on the keypad of your phone. 
• Press #5 on the keypad of your phone. 
• Enter your 10 digit phone number on the keypad of your phone.

2. Let the AT&T representative know that you need to:  "Attach your new AT&T Personal Account to the State of Louisiana Employee Sponsorship Account." 

• Use Reference “FAN 2382402”  to ensure you receive the 17% Discount on qualifying monthly services.

3. Complete the Quick Credit Check by answering some multiple-choice questions.

• This is to verify your identity & is necessary for security.
   

Transfer Cell Phone Service to a Personal Account (By Phone)

1. Call AT&T @ 888-444-4410.  Representatives are available Monday - Friday from 7:00 AM - 7:00 PM Central Standard Time.

• Press #2 on the keypad of your phone. 
• Press #5 on the keypad of your phone. 
• Enter your 10 digit phone number on the keypad of your phone.
• After you enter your 10 digit mobile number, you should be routed to a National Business Ordering specialist.
• The specialist will verify the mobile number you are calling about.  Let the representative know that you want to move your number from the LSU account to a personal account. **Advise the representative that you want your new account attached to LSU sponsorship FAN 2382402** 

2. A Credit Check is required in order to transfer your mobile number & will be completed while you are on the phone with AT&T.  Let the representative know if you already have an existing mobile account with AT&T.  

Requested Information:

• Legal Name
• Current address
• Home phone number
• Social Security Number
• Date of Birth
• Driver’s License Number and State

3. When the credit check is complete, you will be informed as to whether or not you need to pay a Deposit. 

• If a deposit IS REQUIRED:   Pay with a Credit Card or choose the Pay-As-You-Go Plan. 
• If a deposit IS NOT REQUIRED:  Proceed with the Transfer of Billing Responsibilities.

4. If you currently have features that you need to retain, such as International Dialing/Roaming:

• Notify the AT&T Representative before you end the call. 
  • There is a 90-day waiting period for ANY International Features to be added to a new AT&T Personal Account. 
  • If you need an International feature & the AT&T specialist is unable to assist you, request to speak to a Fraud Service Manager.
• The Fraud Service Manager is authorized to Add International Features ONLY if you have a GOOD Credit History. 
  • If you have a GOOD Credit History, the International Feature can be added during this phone call.
  • If you DO NOT have a GOOD Credit History or have NO Credit History at all... you will be asked to wait 90 days and then re-apply by calling AT&T International Customer Care @ 800-335-4685.
     

Miscellaneous Items

• PDA Personal Plan:  These plans provide access to POP3 e-mail through a third-party provider like AOL or Yahoo; however, these plans DO NOT provide access to corporate email.
   
• Payment Plan:  If you would like to establish a recurring credit card payment, advise the representative during the original “transfer” call.
   
• Phone Upgrade:  If you would like to upgrade your device, it is best to wait until after the service transfer is complete.  Upgrading your device may require signing a new 12-month or 24-month contract, and the 24-month contract provides better hardware pricing. Visit a local retail store in your area (https://www.att.com/stores). 

Referenced from: AT&T